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Testimonials

“Michael had no long term horizon, didn’t care about anything, was disengaged and had no foundation to start the recovery journey… Today he is a productive senior in HS involved in extra-curricular activities and thinking about college. (Headway) gave us traction, a positive track record of real accomplishments and new beginning.” 

- Headway Client

Billing and Administrative Team

Vera Snow, MA

Vera Snow

Coordinator, Program Support

Phone: 612-987-5792
Fax: 763-746-2401
Email: vera.snow@headway.org
701 Decatur Avenue North, Suite 109
Golden Valley, MN 55427

Vera has been with Headway since May, 2018 and has worked in human services since 2012. She works with our administrative team to help in creating policies and pathways by implementing and supporting processes within Headway programs. By being a positive and creative force, she creates transformation both inside and outside the organization.

When she is not working, Vera enjoys yoga, creating mixed media art, and writing.

Estrella Reyes

Estrella Reyes 4.17

Coordinator, Bilingual Intake 

Phone: 763-746-2411
Fax: 612-861-3446
Email: estrella.reyes@headway.org
6425 Nicollet Avenue South
Richfield, MN 55423 

Estrella joined Headway in April, 2016 and has worked in the human services field since 2011.  Prior to working for Headway, she lived in California where she was a teacher at an after school program for two years and also worked as a medical assistant and caregiver.  She enjoys working at the in the intake department and at the front desk and getting the chance to work with families.  "I like to help give clients comfort and hope that there is a solution and that someone is here to help," she says.

When Estrella is not at work, she likes to play piano, listen to music, go bike riding and swimming, and watch movies.

Sarah Silva

Sarah Silva

Coordinator, Bilingual Intake 

Phone:  763-746-2411
Fax:  612-861-3446
Email: sarah.silva@headway.org
6425 Nicollet Avenue South
Richfield, MN 55423

Sarah joined Headway in November, 2017.  She has worked in the human services field since 2013 and has worked with all sorts of different populations, cultural backgrounds and age groups.  Knowing the staff at Headway is  something that she strives to excel at in order to match prospective clients to the best therapist to meet their needs, and says, "I really enjoy helping people initiate the first step to getting the services that they need."

  

Angie Rassel

Angie Rassel 3.19

Operations Support

Phone: 763-569-5200
Fax: 763-569-5201
Email: angie.rassel@headway.org
5910 Shingle Creek Parkway
Brooklyn Center, MN 55430

Angie started at Headway in January, 2018.  She has previous experience working in human services as a Director within a food industry chain and is excited to learn new skills working administratively for a nonprofit mental health organization.  "I will always be a friendly face for clients from the moment they enter our doors," she says.

In her free time, she loves to travel, read, watch movies, scrapbook, and spend time with her family and friends.

Carmen Sanabria

Carmen Sanabria 8.25

Bilingual Operations Support

Phone: 952-426-6600
Fax: 952-938-4708
Email: carmen.sanabria@headway.org
1001 Highway 7
Suite 309
Hopkins, MN 55305 

Carmen started at Headway in June, 2017 and has worked in the human services field since 2007.  Most recently she worked in a corporate office in Minnetonka, but she has past experience working in administrative positions with mental health, home health and drug court offices in Louisiana.  Her favorite part of her position is helping staff in anyway that she can to ensure that things in the office run smoothly.  "I will do my best in assisting parents and clients to feel comfortable and paperwork not to be overwhelming prior to their appointments," she says.  

In her free time, Carmen enjoys cooking, yoga, and paddle boarding.  She has grown children and enjoys to travel both with her children and with her husband alone.

Ellie Whiteaker

Ellie Whiteaker 3.19

Operations Support

Phone: 763-746-2400
Fax: 763-746-2401
Email: ellie.whiteaker@headway.org
701 Decatur Avenue North
Suite 109
Golden Valley, MN 55427

Ellie joined Headway in January, 2018 and has worked in the human services field since 2010.  She is currently attending Adler Graduate School studying Clinical Mental Health with an emphasis on Art Therapy and worked previously at the Edina Art Center.  At Headway, she provides administrative support at the front desk; helping to welcome and schedule clients, assist staff with administrative tasks, and support the organization as a whole.  "I'm excited to learn more about Headway and how we can help individuals," she says.

In her free time, Ellis likes to go for walks with her dog, travel whenever possible, and spend time with her friends and family.  

Em Nuckols

Em Nuckols

Operations Support

Phone: 612-861-1675
Fax: 612-861-3446
Email: em.nuckols@headway.org
6425 Nicollet Avenue South
Richfield, MN 55423

Em joined Headway in October, 2017.  She has one year of previous administrative support experience and four years of mental health advocacy experience.  She will be facilitating smooth clinical experiences for our clients by providing front desk support, follow-up communication, and back of house organization while also assisting providers by streamlining work spaces and processes.  "I want to make clients feel comfortable in what may be an uneasy time for them by providing a warm voice, being a friendly face, and offering exceptional customer service," she says.  

In her free time, Em likes to draw, sculpt, make props and be a stage hand for theatrical and performance art productions.  She also enjoys fictional political TV dramas and keeping up on factual news.

Emily Helland

Emily Helland 4.17

Operations Support

Phone: 763-746-2400
Fax: 763-746-2401
Email: emily.helland@headway.org
701 Decatur Avenue North
Suite 109
Golden Valley, MN 55427 

Emily joined Headway in November, 2016.  She assists the organization with administrative duties include scheduling appointments, filing paperwork, and answering client questions.  "I enjoy that I have the chance to work with so many different people every day," she says.  "I love the diversity and that each day comes with its own set of challenges."

Emily is a professional makeup artist outside of the office.  She also enjoys drawing, oil painting, hiking, kayaking, biking, traveling, camping, going to concerts, and hanging out with her family. 

Mary Colucci

Mary Colucci 4.17

Operations Support

Phone:  612-861-1675
Fax:  612-861-3446
Email: mary.colucci@headway.org
6425 Nicollet Avenue South
Richfield, MN 55423 

Mary joined Headway in November, 2016 and has worked in the human services field since 2015.  She supports the front desk staff with multiple administrative tasks including data entry and paperwork.  She also works to support the therapists with any of their operational needs in order to help them be better able to assist their clients.  "Working with therapists is exciting in that I get a chance to learn about the field and get an in depth idea of what goes on behind the scenes in a therapy office," she says.   

Outside of work, Mary enjoys baking, traveling, and taking photographs.

Mary Mayer

Mary Mayer 3.19

Operations Support

Phone: 612-861-1675
Fax: 612-861-3446
Email: mary.mayer@headway.org
6425 Nicollet Avenue South
Richfield, MN 55423

Mary has been with Headway since March, 2018.  She has previous experience working in retail settings and is excited to interact with a wide range of people and a variety of populations.  "I hope to be a positive influence both for my team and for the clients with whom I interact," she says.

In her free time, Mary enjoys travel, fencing, reading, hiking, boating, music, and studying psychology, as well as spending time with her family, dog, and two cats.

Maureen Springer

Maureen Springer 3.19

Bilingual Operations Support

Phone:  612-861-1675
Fax:  612-861-3446
Email: maureen.springer@headway.org
6425 Nicollet Avenue South
Richfield, MN 55423 

Maureen joined Headway in September, 2017 and has worked in the human services field since 2005.  She provides support to clients and staff at our Richfield location by scheduling appointments, filing, filling supply orders, and generally contributing to the smooth operation of the organization.  She is currently studying art therapy at Adler Graduate School and is excited to be working at an organization with a community-driven mission and that focuses on mental health.  "I am excited to contribute to clients having a positive experience during their interaction with Headway," she says.

Outside of work, Maureen enjoys reading books, making art, listening to podcasts, and playing card and board games.

Melissa Norland

Melissa Norland 3.19

Operations Support

Phone:  763-746-2400
Fax:  763-746-2401
Email: melissa.norland@headway.org
701 Decatur Avenue North, Suite 109
Golden Valley, MN 55427

Melissa joined Headway in January, 2018 and has worked in the human services field since 2008.  She is currently attending Adler Graduate School and working toward earning her master's in Clinical Mental Health Counseling.  She is excited to be working in an administrative role at Headway and learn more about working with clients who are receiving mental health services.  She will be assisting clients and staff with needed administrative tasks such as client scheduling, check-in, and chart filing.  "I hope to offer a therapeutic presence for clients from the moment they enter our doors," she says.

Outside of work, Melissa enjoys watching sports and comedy, taking part in outdoor activities, and spending time with her friends and family.

Carrie Weaver

Carrie Weaver

Billing Clerk

Phone: 952-582-6686
Fax: 952-938-4708
Email: carrie.weaver@headway.org
1001 Highway 7
Suite 309
Hopkins, MN 55305 

Carrie started at Headway in 2001 and is mainly responsible for billing for all sites and facilities, applying payments, taking client phone-calls and helping with miscellaneous billing projects. “I provide financial aid consults, work out payment plans and help clients get on the right track to paying their bills,” she says.

In her spare time, Carrie enjoys fishing, biking, hiking and going to concerts.

Domonique Turner

Domonique Turner

Billing Clerk

Phone: 952-582-6694
Fax: 952-938-4708
Email: domonique.turner@headway.org
1001 Highway 7
Suite 309
Hopkins, MN 55305 

Domonique joined Headway in October, 2013. She is responsible for completing billing for all sites and providing billing support on miscellaneous projects as assigned. Although she does not work directly with clients, she takes care to ensure that their medical claims are billed out correctly. “Medical Billing is everything I love,” she says.

Joshua Johnson

Josh Johnson

Billing Clerk

Phone: 952-582-6690
Fax: 952-938-4708
Email: joshua.johnson@headway.org
1001 Highway 7
Suite 309
Hopkins, MN 55305 

Josh joined Headway in August, 2014. He assists the organization with scheduling appointments, answering phones, filing and data entry. He studied Spanish and Global Studies at South Dakota State University, and is currently working on his History and Geography degrees with a Teacher Certification. His previous work experience was in retail at Lewis Drug in Brookings, South Dakota. One of his favorite parts of working as an admin is that he gets to “meet and interact with clients and coworkers.”

Outside of work, Josh enjoys reading, cooking, exercising, hanging out with his friends and family, going to concerts and listening to music.

Julie Weaver

Julie Weaver

Billing Clerk

Phone:  952-582-6687
Fax:  952-938-4708
Email: julie.weaver@headway.org
1001 Highway 7
Suite 309
Hopkins, MN 55305

Julie has worked at Headway since 1999 in various administrative roles including running the front desks at both the Golden Valley outpatient site and the Hopkins Day Treatment Program.  In her current role, she assists the Billing Team with numerous projects.

Kent Langsjoen

Kent Langsjoen

Billing Clerk

Phone:  952-582-6693
Fax:  952-938-4708
Email: kent.langsjoen@headway.org
1001 Highway 7
Suite 309
Hopkins, MN 55305

Kent joined Headway in April, 2017.  He provides administrative and back-end office and billing support to help "cultivate an environment where therapists and social workers can function most effectively," he says.  In addition to having work experience in billing, he also Majored in English and Minored in Music at Winona State University.

Outside of work, Kent enjoys to read, travel, write, practice yoga, and compose music. 

Patrick Kennedy

Patrick Kennedy 2

Billing Clerk

Phone: 952-582-6691
Fax: 952-938-4708
Email: patrick.kennedy@headway.org
1001 Highway 7
Suite 309
Hopkins, MN 55305 

Patrick joined Headway in August, 2016 and has worked in the human services field since 2015.  He is excited to be working in the mental health field and helping with client claims, payments and authorizations as well as working with staff on credentialing.  He studied Psychology at Hamline University and is eager to learn more about the healthcare field by working alongside mental health professionals.  "It makes me feel good to serve people," he says.

When Patrick is not at work, he likes to exercise, read books, go to music festivals and spend time with his large family.

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