Case Management

Having a child with severe and long-term mental health needs can be overwhelming, confusing, tiring, and expensive. To help, our case management team reduces stress and provides clarity without adding cost.

What is Case Management, and who is it for?

Our case management staff helps families manage the natural difficulties of having a child with mental health issues that affect their ability to function at home, in school, or in the community. We help families find and access resources provide connections to services, and make sure services stay effective as the child grows and changes.

How often do families see case managers, and where?

A face-to-face meeting with the child and/or child’s parent or guardian is required at least once every month. It may be necessary and beneficial to meet more frequently, based on the level of need. Meetings can take place in the child’s home, school, or in the community.

Who is eligible?

Children ages 3 to 17 who live in Hennepin County are eligible. They must have a qualifying mental health diagnosis and experience significant impairment at home, school, or in the community. The child must be assessed by a mental health professional to determine qualifying diagnosis and level of functioning.

What does it cost?

Case Management Services are provided at no cost to families, regardless of income. Services are covered by Hennepin County funding or insurance, with no co-pays or any other fees.

What consent is necessary for services?

Because our services fall under Hennepin County funding or insurance, we need the consent of a parent or guardian.

Is a referral needed?

Referrals can be made by mental health professionals or the child’s school, but parents and guardians can also contact us directly.

How do I get started?

For more information or to make a referral, you can contact us and ask for the Case Management Coordinator at 612-861-1675 or email us at info@headway.org.

Therapy for Kids and Teens

Our trauma-informed outpatient therapy is the “traditional” therapy where your child has a standing appointment with one of our therapists. It can help with everything from managing emotions to managing severe and persistent mental illnesses.

Day Treatment

When a child has a mental or emotional health issue, school can be overwhelming and make their health worse. If a student has just come out of hospitalization or a residential program, they might not be ready to return to school. Day Treatment can be useful in both cases.

Home Resources

Looking for things you can start doing right away, at home? Our therapists and mental health workers have written some guides, tips, and articles to help.

Testimonials

What Our Clients Have Said

I've worked with Headway for over ten years and the quality of the services they provide to youth and their family has been excellent. The staff genuinely care about their clients and want them to be successful, and they hold their young clients accountable for their behavior.

Willie Bridges, Office of the Hennepin County Attorney

Our son cares about himself and others around him… He has regained hope and faith in life, and as a family, we have a huge increase in the positive interaction and time we share. Thank you for giving us so much.

Headway Parent

I just want to say thank you for the support provided by Headway. We have had our new full time staff, Liz, for a week and many positive outcomes are being felt building wide.

Shannon McParland, Principal, Sioux Trail Elementary

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