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Testimonials

“I've worked with Headway for over ten years and the quality of the services they provide to youth and their family has been excellent. The staff genuinely care about their clients and want them to be successful…they hold their young clients accountable for their behavior.

- Willie Bridges, Senior Planning Analyst, Office of the Hennepin County Attorney

Erin Hansen, MSW, LICSW

Erin Hansen

Supervisor, Healthy Families and Family Spirit Programs 

Phone: 612-798-8195
Fax: 612-861-3446
Email: erin.hansen@headway.org
6425 Nicollet Avenue South
Richfield, MN 55423

Erin has been with Headway since receiving her MSW in 2007 where she started out as a Vision Program therapist/case manager. She now works to ensure that the program and staff meet the needs of first-time parents. “Working in the infant mental health field is a unique opportunity for prevention and intervention work that promotes strong and healthy parent/child attachment,” she says.

Erin enjoys spending time with family and friends, gardening, horse-back riding and boating.

Jillian Nelson, MA, IMH-E® (III)

Jillian Nelson 3.19

Coordinator, Healthy Families 
Infant and Parent Support Specialist

Phone: 612-532-9348
Fax: 612-861-3446
Email: jillian.nelson@headway.org
6425 Nicollet Avenue South
Richfield, MN 55423

Jillian has worked in human services since 2001. At Headway, she helps build healthy relationships between new parents and their children through the Healthy Families program. “As the new parents grow, and develop healthy relationships with their young children, they are making a strong foundation that will improve their children’s futures and be passed down to positively affect the lives of future generations,” she says.

In her spare time Jillian enjoys reading, traveling and cooking as well as spending time with her husband, family and friends.

Melissa Albaugh, BA

Melissa Albaugh 8.25

Infant and Parent Support Specialist

Phone: 612-986-9309
Fax: 612-861-3446
Email: melissa.albaugh@headway.org
6425 Nicollet Avenue South
Richfield, MN 55423

Melissa has worked in the human services field since 2008 and joined Headway in November, 2014. Within her role at Headway, Melissa has the opportunity to support first-time parents prenatally until their child is four years old. Melissa incorporates an attachment-based lens, believing that our early relationships can lay the foundation for how we experience ourselves and others. She feels that every family has a unique set of skills and strengths and she hopes to be able to draw from these in her work with families. She feels that building positive relationships, acknowledging cultural and familial values, and using empathy and compassion are key components to the work that she does with families.

Outside of work, Melissa enjoys spending time with family and friends, exploring and trying new activities in her community, painting, and going to the lakes.

Nicole Gurneau, BA

Nicole Gurneau 4.17

Family Spirit Infant Parent Support Specialist

Phone: 651-468-1611
Fax: 612-861-3446
Email: nicole.gurneau@headway.org
6425 Nicollet Avenue South
Richfield, MN 55423

Nicole joined Headway in February, 2017 and has worked in the human services field since 2012 and with the Native American community since 2007.  As an Infant Parent Support Specialist, she works with expectant mothers and first time parents and their infants to offer encouragement and guidance to help promote strong parent/child bonds.  "Someday these little lives will lead and guide us," she says.  "In turn, it is our duty to lead and guide them while they are small.  Supporting parents on this journey is an honor."

When Nicole is not at work, she enjoys trying new recipes with her husband, making diaper cakes, creating art with her children and reading while sitting near her cats.

Shamra Payne, BA

Shamra Payne 8.25

Infant and Parent Support Specialist

Phone: 612-242-0364
Fax: 612-861-3446
Email: shamra.payne@headway.org
6425 Nicollet Avenue South
Richfield, MN 55423

Shamra joined Headway in January, 2014 and has worked in the human services field since 2001, including working in the MN Department of Corrections, providing intensive in-home services to children and also working as a Chemical Dependency Specialist. As an Infant and Parent Specialist, she assists expectant mothers and new parents in having healthy, enjoyable pregnancies and supports them in creating positive relationships with their children through their parenting journey. “Through education and role modeling,” she says, “I know that these parents and families can live effective, positive lives within their communities.”

When Shamra is not at work, she enjoys both playing and watching sports, along with coaching her children in their sports.  She also likes to camp, play games and be active with her family.

Wanjiru Mugo

Wanjiro Wugo

Infant and Parent Support Specialist

Phone: 612-806-1293
Fax: 612-861-3446
Email: wanjiru.mugo@headway.org
6425 Nicollet Avenue South
Richfield, MN 55423

Wanjiru joined Headway in November, 2017 and has worked in the human services field since 2010.  She has worked primarily with adults that have chemical dependency and adults with various mental health illnesses.  She is looking forward to working with first-time parents to help them bond with their new infant and also empowering them through support and education, and by providing resources to help them become stronger and better able to handle the challenges that they are facing.  "I am looking forward to being a meaningful part of the families that I work with by working collaboratively with them and the care team at Headway to support their individual goals," she says.

In her free time, Wanjiru likes to read, listen to music, host dinner parties for family and friends, and have picnics at the park during the summer.   

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