Welcome to Headway

We know that you might have some questions or need some information that's more technical as you get started with us. This is where you can find it all, from updates on therapy during COVID-19, to information about billing and new client forms and documents. Don't hesitate to reach out by phone or email with other questions or concerns.

Therapy During COVID-19

Taking care of our emotional health during times of high stress and rapid change is especially important.

We want to make sure we are accessible to you, either in person or via technology. If you are feeling ill, sheltering in place, or have self-quarantined, we encourage you to contact us so we can support your emotional health through telehealth.

If you would like to see us in person, we've adopted recommended guidelines to keep you and our staff safe. When you come in for your appointment, we'll ask you some health-related questions to make sure you're feeling well and haven't been exposed to the virus, take your temperature non-invasively to make sure you don't have a fever above 100.4 F, and ask you to sign an informed consent form. Therapist offices allow for social distancing, but we do ask that you wear a mask in our waiting rooms. Thank you in advance for your understanding and cooperation as we try to do the best we can in these times.

New Client Documents Packet: Adult

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New Client Documents Packet: Child and Adolescent

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Forms for New Clients

You can download these forms and either print them and bring them to your appointment, or you can email them to us at intake@headway.org.

In-Person Sessions Consent Form – English

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In-Person Sessions Consent Form – Spanish

Download

Telehealth Sessions Consent Form

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Revenue Cycle Authorization to Release Final Draft-final 726

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Consent Forms

You can download these forms and either print them and bring them to your appointment, or you can email them to us at intake@headway.org.

Client Rights

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Notice of Privacy Practices

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Preparing For A Telehealth Appointment

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Notices and Tips

Billing

We bill insurance for our services and have a sliding fee option for those who qualify. If you have a question about your bill, we're happy to help. Just contact our billing department at headwaybilling@tnthbs.com or by calling 651-352-6357. To pay your bill online, click the link below.

Headway Client Billing Policy

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Headway Financial Assistance Policy

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Application for Reduced Fees

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Billing and Financial Aid