Shamsa Mahmud - Bilingual Case Manager

6425 Nicollet Avenue South Richfield, MN 55423

A Little About Shamsa’s Role

Shamsa joined Headway in February 2017 and has worked in the human services field since 2013.  She has experience working with low-income families experiencing cultural, linguistic, social, financial, and other barriers to self-sufficiency, thus providing her with a wealth of knowledge to help coordinate, arrange and facilitate services for children and families in the Twin Cities.  She is fluent in both English and Somali and has worked previously for Muslim Housing Services in Seattle, Washington, and African Community Services in Minneapolis.  “I want to help children and their families improve their lives by connecting them with resources to help them overcome obstacles and have better, healthier futures,” she says.

When she is not working, Shamsa enjoys hanging out with her family and friends, practicing photography, traveling, and volunteering.

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